International Orders: Customs, Duties & Import Taxes

Shipping outside the European Union

BrandZ Store is based in Portugal. Orders delivered within the European Union are not subject to customs duties. Orders shipped to destinations outside the EU, such as the United Kingdom, Switzerland, Norway, the United States, Canada, Brazil or Australia, may be subject to import duties, taxes and customs fees when the parcel reaches the destination country.

Prices shown on our website

All prices displayed on our website, including shipping costs shown at checkout, do not include any import duties, customs fees, local taxes (such as VAT, GST or sales tax), brokerage or clearance charges that may be applied by the destination country.

Who is responsible for these charges

When you place an order for delivery outside the EU, you act as the importer of record. You are solely responsible for paying any duties, taxes and fees charged by your country's customs authorities or by the carrier handling customs clearance. These charges are usually collected by the carrier or postal service before or upon delivery.

BrandZ Store has no control over these charges and cannot predict their amount, because customs policies and rates vary widely from country to country and may change without notice. BrandZ Store accepts no responsibility for any tariffs, duties, taxes, clearance fees or other costs imposed by the destination market, nor for any delays caused by customs processing.

Before you order

We recommend that you contact your local customs office before placing your order to get an estimate of any applicable charges. In line with international regulations, we are required to declare the full value of every shipment and cannot mark orders as “gifts” or declare a lower value.

Refused or unclaimed parcels

If you refuse to pay the customs charges, or the parcel is not collected and is returned to us, the original shipping costs, return shipping costs and any duties or fees incurred will not be refunded. Any refund due will only cover the value of the products, after deduction of these costs.

Questions?

If you have any questions about shipping to your country, please contact us at info@rutz.pt before placing your order. We will be happy to help.